Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/154427
Title: The four facets of self-collection service for e-commerce delivery : conceptualisation and latent class analysis of user segments
Authors: Wang, Xueqin
Wong, Yiik Diew
Teo, Chee Chong
Yuen, Kum Fai
Feng, Xuehao
Keywords: Engineering::Civil engineering
Issue Date: 2020
Source: Wang, X., Wong, Y. D., Teo, C. C., Yuen, K. F. & Feng, X. (2020). The four facets of self-collection service for e-commerce delivery : conceptualisation and latent class analysis of user segments. Electronic Commerce Research and Applications, 39, 100896-. https://dx.doi.org/10.1016/j.elerap.2019.100896
Journal: Electronic Commerce Research and Applications
Abstract: With the rapid growth of e-commerce and technology-based self-services, consumers are increasingly encouraged to co-create individualised self-collection services. This study aims to conceptualise the multiple key facets of self-collection as viewed from consumers' perspectives and identify the latent consumer segments of the service. A total of 603 valid responses are collected, and the data are analysed using the latent class analysis. Adopting the paradigm of value co-creation, we conceptualised the self-collection service as service innovation, an empowerment tool, a green initiative and a value-based experience. Based on the conceptualisation, five latent segments of the service are identified, which are labelled as Patrons, Traditionalists, Self-enhancers, Green-lovers and Haters (from the largest to the smallest segment). By doing this, this study contributes to the literature by demonstrating the heterogeneity in consumers' participation patterns of value co-creation in e-commerce last-mile logistics.
URI: https://hdl.handle.net/10356/154427
ISSN: 1567-4223
DOI: 10.1016/j.elerap.2019.100896
Rights: © 2019 Elsevier B.V. All rights reserved.
Fulltext Permission: none
Fulltext Availability: No Fulltext
Appears in Collections:CEE Journal Articles

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