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Title: Information needs of customer care centres managers in Singapore banking industry.
Authors: Lim, Cheng Keong.
Keywords: DRNTU::Business::Management::Intelligence
DRNTU::Business::Finance::Bank management
DRNTU::Business::Public relations
Issue Date: 2002
Abstract: This study elicits the information needs of Customer Care Centers managers in the Singapore banking industry. Specifically, it attempts to understand the roles of information needed and its significance in the Customer Care Centers; it identifies the various categories of information that are gathered for their work and the actual information sources acquired and used.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:WKWSCI Theses

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