Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/158308
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dc.contributor.authorTong, Ming Yuanen_US
dc.date.accessioned2022-06-02T07:33:44Z-
dc.date.available2022-06-02T07:33:44Z-
dc.date.issued2022-
dc.identifier.citationTong, M. Y. (2022). Grappling with the protracted pandemic: assessing gov.sg's COVID-19 crisis communication efforts. Final Year Project (FYP), Nanyang Technological University, Singapore. https://hdl.handle.net/10356/158308en_US
dc.identifier.urihttps://hdl.handle.net/10356/158308-
dc.description.abstractThe protracted coronavirus disease 2019 (COVID-19) pandemic had severe ramifications on daily lives of Singaporeans, including prolonged social-distancing measures and restrictions on other activities to mitigate the spread of the virus. On August 10 this year, the government utilised gov.sg, their official online communication platform, to announce vaccination-differentiated social distancing measures (VDSDMs) on Facebook for individuals in higher-risk settings such as gatherings and dining-in. This has invoked public backlash over how the measures were conveyed, which has compounded existing detrimental socio-emotional phenomena such as pandemic fatigue. This study utilised a crisis communication framework by Coombs (2019), Hyland-Wood (2021) and NATO (2017) to assess the efficacy of gov.sg’s crisis communication through Facebook with regards to VDSDMs in August 2021. The paper adopted a qualitative approach using semi-structured interviews. Thematic analysis of data revealed that gov.sg’s crisis communication can be further enhanced in the domains of clarity, transparency, empathy and interactivity. Policy recommendations were proposed to strengthen government communication with the public.en_US
dc.language.isoenen_US
dc.publisherNanyang Technological Universityen_US
dc.subjectSocial sciences::Political scienceen_US
dc.titleGrappling with the protracted pandemic: assessing gov.sg's COVID-19 crisis communication effortsen_US
dc.typeFinal Year Project (FYP)en_US
dc.contributor.supervisorSabrina Luk Ching Yuenen_US
dc.contributor.schoolSchool of Social Sciencesen_US
dc.description.degreeBachelor of Social Sciences in Public Policy and Global Affairsen_US
dc.contributor.supervisoremailslukcy@ntu.edu.sgen_US
item.grantfulltextrestricted-
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Appears in Collections:SSS Student Reports (FYP/IA/PA/PI)
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