Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/163558
Title: Organizational CQ: cultural intelligence for 21ˢᵗ-century organizations
Authors: Livermore, David
Van Dyne, Linn
Ang, Soon
Keywords: Business::Management
Issue Date: 2022
Source: Livermore, D., Van Dyne, L. & Ang, S. (2022). Organizational CQ: cultural intelligence for 21ˢᵗ-century organizations. Business Horizons, 65(5), 671-680. https://dx.doi.org/10.1016/j.bushor.2021.11.001
Journal: Business Horizons
Abstract: We live in an age of massive global disruption. Technological advancements threaten century-old business models, globalization is reordering supply chains, and people need to work with colleagues and customers who have vastly different backgrounds. On top of that, we have been in the midst of a global pandemic, and customers, employers, and investors are demanding more than just a Black Lives Matter social media post from organizations that purport to take social justice seriously. Organizations with high cultural intelligence (CQ) are able to navigate this volatility and complexity effectively. Over the last two decades, scholars from across the world have published hundreds of articles on CQ, the capability to relate and work effectively in complex, culturally diverse situations. Most of the work has examined CQ at the individual level. But what about organizations? Can organizations be culturally intelligent? The emerging research on CQ at the organizational level offers leaders and organizations critical insights for navigating today's diverse, digital world. Organizational CQ is a firm's capability to function effectively in a complex and unpredictable multicultural world. This article stresses the importance of the culturally intelligent organization and explains how to develop organizational CQ.
URI: https://hdl.handle.net/10356/163558
ISSN: 0007-6813
DOI: 10.1016/j.bushor.2021.11.001
Rights: © 2021 Kelley School of Business, Indiana University. Published by Elsevier Inc. All rights reserved.
Fulltext Permission: none
Fulltext Availability: No Fulltext
Appears in Collections:NBS Journal Articles

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