Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/164451
Title: Public concern about immigration and customer complaints against minority financial advisors
Authors: Law, Kelvin Kai Fung
Zuo, Luo
Keywords: Business::General
Issue Date: 2022
Source: Law, K. K. F. & Zuo, L. (2022). Public concern about immigration and customer complaints against minority financial advisors. Management Science, 68(11), 8464-8482. https://dx.doi.org/10.1287/mnsc.2021.4283
Journal: Management Science
Abstract: We examine the relation between public concern about immigration and customer complaints against minority financial advisors in the United States.We find that minority advisors are more likely to receive complaints in periods of high public concern about immigration than in other periods, relative to their white colleagues from the same firm, at the same office location, and at the same point in time. This result holds for both complaints with merit and dismissed complaints and is more pronounced in counties where residents likely hold stronger anti-immigration views. We also find that minority advisors aremore likely to face regulatory actions or leave their firms after customer allegations in periods of high public concern about immigration than in other periods. Overall, our study provides descriptive evidence of a positive relation between public concern about immigration and customer dissatisfaction with minority advisors.
URI: https://hdl.handle.net/10356/164451
ISSN: 0025-1909
DOI: 10.1287/mnsc.2021.4283
Rights: © 2022 The Author(s). https://doi.org/10.1287/mnsc.2021.4283, used under a Creative Commons Attribution License: https://creativecommons.org/licenses/by/4.0/.
Fulltext Permission: open
Fulltext Availability: With Fulltext
Appears in Collections:NBS Journal Articles

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