Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/164451
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dc.contributor.authorLaw, Kelvin Kai Fungen_US
dc.contributor.authorZuo, Luoen_US
dc.date.accessioned2023-01-25T08:35:56Z-
dc.date.available2023-01-25T08:35:56Z-
dc.date.issued2022-
dc.identifier.citationLaw, K. K. F. & Zuo, L. (2022). Public concern about immigration and customer complaints against minority financial advisors. Management Science, 68(11), 8464-8482. https://dx.doi.org/10.1287/mnsc.2021.4283en_US
dc.identifier.issn0025-1909en_US
dc.identifier.urihttps://hdl.handle.net/10356/164451-
dc.description.abstractWe examine the relation between public concern about immigration and customer complaints against minority financial advisors in the United States.We find that minority advisors are more likely to receive complaints in periods of high public concern about immigration than in other periods, relative to their white colleagues from the same firm, at the same office location, and at the same point in time. This result holds for both complaints with merit and dismissed complaints and is more pronounced in counties where residents likely hold stronger anti-immigration views. We also find that minority advisors aremore likely to face regulatory actions or leave their firms after customer allegations in periods of high public concern about immigration than in other periods. Overall, our study provides descriptive evidence of a positive relation between public concern about immigration and customer dissatisfaction with minority advisors.en_US
dc.description.sponsorshipNanyang Technological Universityen_US
dc.language.isoenen_US
dc.relation.ispartofManagement Scienceen_US
dc.rights© 2022 The Author(s). https://doi.org/10.1287/mnsc.2021.4283, used under a Creative Commons Attribution License: https://creativecommons.org/licenses/by/4.0/.en_US
dc.subjectBusiness::Generalen_US
dc.titlePublic concern about immigration and customer complaints against minority financial advisorsen_US
dc.typeJournal Articleen
dc.contributor.schoolNanyang Business Schoolen_US
dc.identifier.doi10.1287/mnsc.2021.4283-
dc.description.versionPublished versionen_US
dc.identifier.scopus2-s2.0-85143423031-
dc.identifier.issue11en_US
dc.identifier.volume68en_US
dc.identifier.spage8464en_US
dc.identifier.epage8482en_US
dc.subject.keywordsImmigration Concernen_US
dc.subject.keywordsMinority Advisoren_US
dc.description.acknowledgementK. K. F. Law acknowledges financial support from a Nanyang Technological University’s Start-Up Grant. L. Zuo acknowledges financial support from the Cornell SC Johnson College of Business and from University of Toronto Roger Martin Award for Emerging Leaders.en_US
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item.grantfulltextopen-
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