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Title: Parcel self-collection for urban last-mile deliveries: a review and research agenda with a dual operations-consumer perspective
Authors: Ma, Bohao
Wong, Yiik Diew
Teo, Chee-Chong
Keywords: Engineering::Civil engineering
Issue Date: 2022
Source: Ma, B., Wong, Y. D. & Teo, C. (2022). Parcel self-collection for urban last-mile deliveries: a review and research agenda with a dual operations-consumer perspective. Transportation Research Interdisciplinary Perspectives, 16, 100719-.
Journal: Transportation Research Interdisciplinary Perspectives
Abstract: Self-collection concepts, such as collection and delivery points and parcel lockers, have been commonly deployed. These concepts rely on consumers’ efforts to carry out Last-Mile Delivery (LMD) tasks and consequently relieve both operators’ financial and sustainability pressures. Since the success of these self-collection operations involves both the operators’ planning perspectives and consumers’ participation, it is essential to jointly consider both aspects. However, existing research has largely overlooked the required synergies between the underlying consumer research and operations management studies. This paper aims to provide a review of related literature and subsequently propose a dual-perspective framework that bridges the gap. Specifically, systematic reviews on LMD self-collection consumer research and operations management studies are first conducted. The review highlights the research-to-practice gap that exists in consumer research as well as the need for improved modelling of consumer behaviours in operational models. This study then argues that an integrated approach that encompasses both viewpoints is needed. It is an approach that proactively optimises consumer demands through operational decisions supported by the connection between consumer behaviours and operational characteristics. For successful implementations of the proposed approach, specific research topics and directions are explicitly discussed.
ISSN: 2590-1982
DOI: 10.1016/j.trip.2022.100719
Schools: School of Civil and Environmental Engineering 
Rights: © 2022 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY license (
Fulltext Permission: open
Fulltext Availability: With Fulltext
Appears in Collections:CEE Journal Articles

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