Please use this identifier to cite or link to this item:
Full metadata record
DC FieldValueLanguage
dc.contributor.authorWang, Xuanen_US
dc.identifier.citationWang, X. (2023). Explicating the roles of self-disclosure and task objectivity in trust and relationship development with embodied conversational agents. Master's thesis, Nanyang Technological University, Singapore.
dc.description.abstractComputer agents are no longer considered as the interface merely the instrument or medium of human interaction, but more importantly, the partner engaging in communicative exchanges (Gunkel, 2012). While a vast group of studies has investigated the design addressing both task-solving skills and social capabilities (such as self-disclosure), the extent to which the mechanism of human-computer trust and relationship development has remained inconclusive. This project presents the results of a 2 (ECA communicates self-disclosure vs. non-self-disclosure) × 2 (task with high objectivity vs. low objectivity) online experiment (N = 200). Consistent with existing algorithm aversion research, this project found that people may fundamentally perceive embodied conversational agents (ECAs) as incompetent for performing subjective (vs. objective) tasks and reluctant to interact with them. ECAs’ humanlike communication style, e.g., self-disclosure, showed positive impact on warmth, which in turn, facilitated trust and relationship development. When an ECA performed high-objective tasks, participants rated it to be warmer when is incorporates self-disclosure during verbal communication, which in turn, promoted trust and relationship development.en_US
dc.publisherNanyang Technological Universityen_US
dc.rightsThis work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License (CC BY-NC 4.0).en_US
dc.subjectSocial sciences::Communicationen_US
dc.titleExplicating the roles of self-disclosure and task objectivity in trust and relationship development with embodied conversational agentsen_US
dc.typeThesis-Master by Researchen_US
dc.contributor.supervisorChen Louen_US
dc.contributor.supervisorVivian Chenen_US
dc.contributor.schoolWee Kim Wee School of Communication and Informationen_US
dc.description.degreeMaster of Communication Studiesen_US
item.fulltextWith Fulltext-
Appears in Collections:WKWSCI Theses
Files in This Item:
File Description SizeFormat 
Roles of self-disclosure and task objectivity.pdf
  Until 2025-06-01
Thesis file1.47 MBAdobe PDFUnder embargo until Jun 01, 2025

Page view(s)

Updated on Jul 19, 2024

Google ScholarTM




Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.