Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/170328
Title: Does consumers’ involvement in e-commerce last-mile delivery change after COVID-19? An investigation on behavioural change, maintenance and habit formation
Authors: Wang, Xueqin
Wong, Yiik Diew
Kim, Thai Young
Yuen, Kum Fai
Keywords: Engineering::Civil engineering
Issue Date: 2023
Source: Wang, X., Wong, Y. D., Kim, T. Y. & Yuen, K. F. (2023). Does consumers’ involvement in e-commerce last-mile delivery change after COVID-19? An investigation on behavioural change, maintenance and habit formation. Electronic Commerce Research and Applications, 60, 101273-. https://dx.doi.org/10.1016/j.elerap.2023.101273
Journal: Electronic Commerce Research and Applications
Abstract: The COVID-19 pandemic accelerates e-commerce adoption, which naturally induces an expedited acceptance of innovative last-mile deliveries. Focusing on self-collection via parcel lockers, this study investigates consumers’ behavioural change, maintenance and habit formation related to e-commerce deliveries in response to the pandemic. We use a survey instrument for data collection (n = 500) and structural equation modelling for data analysis. Anchored on the risk–attitude–norm–ability–self-regulation (RANAS) framework, this study found that risk, attitude, norm, ability and self-regulation factors related to using the contactless shopping-delivery channel lead to the formation of self-collection habits, and that the formation process is fully mediated by consumers’ maintenance motivation to use the channel. Furthermore, consumers’ online shopping habit partially mediates the relationship between the maintenance motivation and self-collection habit formation. Additionally, model comparisons are conducted,revealing the differentiated habit formation processes. The findings contribute to a theoretical understanding of the formation of delivery habit as driven by the pandemic. Practical implications are also created which guide logistics and e-commerce operators’ interactions with consumers in the post-pandemic period.
URI: https://hdl.handle.net/10356/170328
ISSN: 1567-4223
DOI: 10.1016/j.elerap.2023.101273
Schools: School of Civil and Environmental Engineering 
Rights: © 2023 Elsevier B.V. All rights reserved.
Fulltext Permission: none
Fulltext Availability: No Fulltext
Appears in Collections:CEE Journal Articles

SCOPUSTM   
Citations 50

1
Updated on Feb 21, 2024

Web of ScienceTM
Citations 50

1
Updated on Oct 27, 2023

Page view(s)

109
Updated on Feb 29, 2024

Google ScholarTM

Check

Altmetric


Plumx

Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.