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Title: Consumer logistics in contemporary shopping: a synthesised review
Authors: Wang, Xueqin
Wong, Yiik Diew
Chen, Tianyi
Yuen, Kum Fai
Keywords: Engineering::Civil engineering
Issue Date: 2023
Source: Wang, X., Wong, Y. D., Chen, T. & Yuen, K. F. (2023). Consumer logistics in contemporary shopping: a synthesised review. Transport Reviews, 43(3), 502-532.
Journal: Transport Reviews
Abstract: Contemporary shopping is experiencing rapid changes with the increasing ubiquity of technologies that can be utilised to create seamless omni-channel experiences. These changes have logistics-related implications for end-consumers. Adopting Bowersox (1978)’s [Logistics management. New York: Macmillan] categorisation of logistics activities, this study comprises a synthesised review of scattered consumer logistics literature to bring order and structure to this evolving research field. It is found that an omni-channel shopping environment enables the dynamic transfer of logistics activities between business operators and consumers; However, this interaction does not extend to the post-shopping last-mile context. Instead, last-mile logistics is characterised by a somewhat rigid extension/shift of logistics obligations to/from consumers. Additionally, the COVID-19 pandemic has given rise to a self-service and technology-dependence trend in consumer logistics, leading to the more active control of logistics activities by consumers. Four propositions along with a unified framework are proposed, based on which a list of future research questions is suggested.
ISSN: 0144-1647
DOI: 10.1080/01441647.2022.2131010
Schools: School of Civil and Environmental Engineering 
Rights: © 2022 Informa UK Limited, trading as Taylor & Francis Group. All rights reserved.
Fulltext Permission: none
Fulltext Availability: No Fulltext
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