Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/1744
Title: Assessing the service quality of a statutory board library.
Authors: Tan, Pey Lin.
Keywords: DRNTU::Libraries and information science::Libraries::Special libraries
Issue Date: 2000
Abstract: This study applied an adapted SERVQUAL instrument to measure the service quality of a statutory board library that can be categorised as a special library, along the five service dimensions of Tangibles, Reliability, Responsiveness, Assurance and Empathy.
URI: http://hdl.handle.net/10356/1744
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:WKWSCI Theses

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