Please use this identifier to cite or link to this item:
Title: Assessing the service quality of a statutory board library.
Authors: Tan, Pey Lin.
Keywords: DRNTU::Libraries and information science::Libraries::Special libraries
Issue Date: 2000
Abstract: This study applied an adapted SERVQUAL instrument to measure the service quality of a statutory board library that can be categorised as a special library, along the five service dimensions of Tangibles, Reliability, Responsiveness, Assurance and Empathy.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:WKWSCI Theses

Files in This Item:
File Description SizeFormat 
  Restricted Access
304.69 kBAdobe PDFView/Open

Page view(s) 20

Updated on Nov 25, 2020

Download(s) 20

Updated on Nov 25, 2020

Google ScholarTM


Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.