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dc.contributor.authorTan, Pey Lin.en_US
dc.description.abstractThis study applied an adapted SERVQUAL instrument to measure the service quality of a statutory board library that can be categorised as a special library, along the five service dimensions of Tangibles, Reliability, Responsiveness, Assurance and Empathy.en_US
dc.rightsNanyang Technological Universityen_US
dc.subjectDRNTU::Libraries and information science::Libraries::Special libraries-
dc.titleAssessing the service quality of a statutory board library.en_US
dc.contributor.schoolWee Kim Wee School of Communication and Informationen_US
dc.description.degreeMaster of Science (Information Studies)en_US
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