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https://hdl.handle.net/10356/180488
Title: | Where do citizens place blame for service deliveryfailure? A closer look at public-private partnerships | Authors: | Lee, Seulki Kim, Soojin |
Keywords: | Social Sciences | Issue Date: | 2024 | Source: | Lee, S. & Kim, S. (2024). Where do citizens place blame for service deliveryfailure? A closer look at public-private partnerships. Public Performance and Management Review. https://dx.doi.org/10.1080/15309576.2024.2386273 | Project: | RG 117/20 | Journal: | Public Performance and Management Review | Abstract: | This study examines citizens’ attribution of blame for a failure of public-private partnerships (PPPs) using a survey experiment with a sample of more than 1500 Americans. We find that when service delivery fails, citizens tend to attribute less blame to public actors if the service is delivered by a PPP rather than solely by the government. Additionally, introducing citizen participation in service delivery design reduces the blame assigned to the government in direct service provision, but this effect does not extend to services provided via PPPs. These findings deepen our understanding of how emerging service delivery models affect citizens’ attitudes toward the government. | URI: | https://hdl.handle.net/10356/180488 | ISSN: | 1530-9576 | DOI: | 10.1080/15309576.2024.2386273 | Schools: | School of Social Sciences | Rights: | © 2024 Taylor & Francis Group, LLC. All rights reserved. This article may be downloaded for personal use only. Any other use requires prior permission of the copyright holder. The Version of Record is available online at http://doi.org/10.1080/15309576.2024.2386273. | Fulltext Permission: | embargo_20260207 | Fulltext Availability: | With Fulltext |
Appears in Collections: | SSS Journal Articles |
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Where Do Citizens Place Blame for Service Delivery Failure A Closer Look at Public-Private Partnerships.docx.pdf Until 2026-02-07 | 357.98 kB | Adobe PDF | Under embargo until Feb 07, 2026 |
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