Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/180488
Title: Where do citizens place blame for service deliveryfailure? A closer look at public-private partnerships
Authors: Lee, Seulki
Kim, Soojin
Keywords: Social Sciences
Issue Date: 2024
Source: Lee, S. & Kim, S. (2024). Where do citizens place blame for service deliveryfailure? A closer look at public-private partnerships. Public Performance and Management Review. https://dx.doi.org/10.1080/15309576.2024.2386273
Project: RG 117/20 
Journal: Public Performance and Management Review 
Abstract: This study examines citizens’ attribution of blame for a failure of public-private partnerships (PPPs) using a survey experiment with a sample of more than 1500 Americans. We find that when service delivery fails, citizens tend to attribute less blame to public actors if the service is delivered by a PPP rather than solely by the government. Additionally, introducing citizen participation in service delivery design reduces the blame assigned to the government in direct service provision, but this effect does not extend to services provided via PPPs. These findings deepen our understanding of how emerging service delivery models affect citizens’ attitudes toward the government.
URI: https://hdl.handle.net/10356/180488
ISSN: 1530-9576
DOI: 10.1080/15309576.2024.2386273
Schools: School of Social Sciences 
Rights: © 2024 Taylor & Francis Group, LLC. All rights reserved. This article may be downloaded for personal use only. Any other use requires prior permission of the copyright holder. The Version of Record is available online at http://doi.org/10.1080/15309576.2024.2386273.
Fulltext Permission: embargo_20260207
Fulltext Availability: With Fulltext
Appears in Collections:SSS Journal Articles

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