Student case management system: a web-based dashboard for NTU staff

Abstract

This report presents the development of a comprehensive web application designed for Nanyang Technological University (NTU) staff to efficiently monitor and manage student cases. The system enables staff to create, retrieve, update, and delete cases across five major categories: Leave of Absence, Withdrawal, Discipline, Special Education Needs, and Pastoral matters. The application features a dynamic dashboard displaying statis- tics, comprehensive pages listing all students with active cases, and specialized category pages for focused case management. Each module incorporates advanced functionalities including bulk case creation through CSV import/export capabilities and intuitive data visualization. Built using modern web technologies including TypeScript, React with Re- fine framework, and GraphQL, the system provides a scalable, secure, and user-friendly solution that significantly streamlines the university’s case management processes.