Stakeholder perspectives in resolving challenges to implement security technologies for high-security installations in Singapore

Abstract

It is essential to examine the benefits of physical security technologies for adversary threat detection and prevention to identify challenges that impact the cost and operational aspects of the users. There are limited scholarly articles on implementing security technologies, and they are paltry in the Singapore context. Therefore, this paper reviews articles related to user concerns on security and technology issues, then critically evaluates the viability of the perspectives derived by drawing relevant articles, in particular, keywords akin to the theme such as "Security Challenges", "Security Technology", "Technology Risk", and “Technology Project Management”. Furthermore, the research engaged security practitioners in Singapore through a quantitative survey with selected individuals for further qualitative interviews based on outlier responses to determine their challenges in implementing security technologies, such as long-term cost sustainability, technology complexity, and project management competency. Eventually, the paper draws the users’ perspective on the potential solutions to the identified challenges, such as proper requirement design to determine the outcome and manage cost, proper stakeholder management to improve communication and align expectations to minimise system complications. Nonetheless, the paper identified potential future work involving security practitioners from other commercial industries such as healthcare, retail, and transportation.