Factors affecting perceptions of intranet usefulness and usability.

Abstract

Study examines the various factors affecting staff’s perceptions of their intranet’s usefulness and usability. Based on the Technology Acceptance Model (TAM), a theoretical model was developed to better understand the relationship between human memory factors (internal), task-related factors (intermediate) and organisational culture factors (external) to perceived usefulness, perceived usability and the behavioural intention to use.