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https://hdl.handle.net/10356/1967| Title: | Design and development of a web-based complaint management system. | Authors: | Lim, Cher Siang. | Keywords: | DRNTU::Library and information science::Libraries::Technologies | Issue Date: | 2002 | Abstract: | A prototype Web-based complaint management system was developed to allow customers of a company to register quality complaints pertaining to a product or service, and to allow the company to process and collate the complaints. A task-based evaluation found the system to be more usable and productive than a paper-based system. | URI: | http://hdl.handle.net/10356/1967 | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
| Appears in Collections: | WKWSCI Theses |
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|---|---|---|---|---|
| WKWSCI_THESES_589.pdf Restricted Access | 884.13 kB | Adobe PDF | View/Open |
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