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Title: Design and development of a web-based complaint management system.
Authors: Lim, Cher Siang.
Keywords: DRNTU::Library and information science::Libraries::Technologies
Issue Date: 2002
Abstract: A prototype Web-based complaint management system was developed to allow customers of a company to register quality complaints pertaining to a product or service, and to allow the company to process and collate the complaints. A task-based evaluation found the system to be more usable and productive than a paper-based system.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:WKWSCI Theses

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