Critical success factors in the implementation of Lotus Notes in Singapore

Abstract

One major trend is the migration from the application of information technology on personal computing to groupware or workgroup computing, as local area networks becomes more pervasive in organizations. Lotus Notes, currently a leading product in groupware market, has been introduced to Singapore for less than two years. As with the introduction of any new technology, organizations embarking on groupware must consider all issues and techniques that affect and assist the process of technology discovery and use. This is especially so, since there are significant costs as well as cultural impact on the organization associated with the adoption of this new technology.