Managing change issues in business process re-engineering projects : a case study at Tan Tock Seng Hospital to identify implementation guidelines.

Abstract

Managing change is the hardest part of BPR projects. It traversed cultural, political and personal boundaries and its tasks can be easily underestimated. It touches the fundamental of who, what and why things are done at the workplace and opens up a new paradigmatic mindset to re-examine business processes even though to the affected party 'if it ain't broken why fixed it".