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Title: Call centre concepts in libraries : with emphasis on National Library Board, Singapore.
Authors: Chua, Jeanne Jia Hui.
Keywords: DRNTU::Library and information science::Libraries::Information services and centres
Issue Date: 2001
Abstract: The centralisation of telephone information services in the style of a call centre concept is one of the methods taken by libraries to cut costs. This thesis aims to examine how call centre concepts can be applied in LIS.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:WKWSCI Theses

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