Please use this identifier to cite or link to this item:
Title: A study on the effects of corporate social responsibility (CSR) initiatives on the brand equity of Tully's Coffee.
Authors: Chng, Yi Jun.
Phua, Kwang Hup.
Ho, Harsosudiro Denys.
Keywords: DRNTU::Business::Marketing::Social
Issue Date: 2010
Abstract: In recent times, there is much media attention and speculation on corporate social responsibility (CSR) being a sustainable and long-term brand value. CSR is now recognized as a brand differentiator for many businesses. This report serves to draw findings from the perception of tertiary students on the extent to which CSR enhances brand equity. This is in the context of a new gourmet coffee chain, Tully’s Coffee, operating in Singapore. A causal research is conducted through the dissemination of a self-administered online survey to a sample of tertiary student population in Singapore. Survey results show that CSR initiatives have the strongest effect on brand awareness, followed by association, loyalty and perceived quality. Managerial implications are discussed. The report then ends with a holistic recommendation on the different constructs of Tully’s Coffee CSR-brand equity. The findings from this case study will serve to be useful for other similar gourmet coffee chains which are looking in incorporating CSR into their operations and marketing communications.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

Files in This Item:
File Description SizeFormat 
  Restricted Access
899.13 kBAdobe PDFView/Open

Page view(s) 10

checked on Oct 23, 2020

Download(s) 10

checked on Oct 23, 2020

Google ScholarTM


Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.