Recruitment in healthcare industry : a case study on National University Hospital (NUH).

Abstract

Recruitment has always had direct implications on employee’s performance, productivity of the organization and turnover (Castilla, 2002). Selecting the most suitable candidates for a job has therefore been always a concern for all HR practitioners. This study examines the recruitment of a particular job position in a healthcare organization. Practical improvements to the current recruitment process were recommended to achieve better selection results. With reference to a Job Analysis conducted, a Customized Personality Test and Behavioural-based Interview Question Set were formulated. When put together, these tools form the recruitment kit for this particular job position. This study can be used as a platform for further research in creating a generic recruitment process to be used across industries.