Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/39618
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dc.contributor.authorLim, Kiam Ho.-
dc.date.accessioned2010-06-01T08:45:03Z-
dc.date.available2010-06-01T08:45:03Z-
dc.date.copyright2010en_US
dc.date.issued2010-
dc.identifier.urihttp://hdl.handle.net/10356/39618-
dc.description.abstractMarketing has been used widely as a tool of competitive advantage since the motion became popular in the 1950s. Researchers and practitioners have developed highly sophisticated theories and models to explain how marketing affects a person‟s buying behaviour. Companies have used marketing tactics to capture market share in the increasingly globalised and competitive world. From coffee to mp3 players, marketing has enabled firms to build themselves into truly global brands with the use of marketing techniques. However, there‟s a peculiarity in the shipping business, which is considered by many to be one of the world‟s most globalised and toughest industry – Ports have yet to catch on with the merits of marketing. Port marketing is not clearly demonstrated by industry practitioners, nor widely explored by researchers. There is a dire lack of marketing literature with regards to port services; hence this paper aims to further bridge the gap between these respective disciplines with the use of empirical evidence. Interviews revealed that port operators in Singapore engage in marketing activities, although some activities were not recognized as strictly marketing efforts. Surveys found that there exists a link between what the port customers want and what the ports actively strive to provide. Through these empirical investigations, it is evident that port‟s marketing activities result in greater customer satisfaction, thus creating a competitive advantage. Implications of this finding are discussed in the final chapter, helping readers understand the potential of marketing in helping ports increase competitiveness.en_US
dc.format.extent80 p.en_US
dc.language.isoenen_US
dc.rightsNanyang Technological University-
dc.subjectDRNTU::Engineering::Maritime studies::Maritime management and businessen_US
dc.titlePort marketing as a tool of competitive advantageen_US
dc.typeFinal Year Project (FYP)en_US
dc.contributor.schoolSchool of Civil and Environmental Engineeringen_US
dc.description.degreeBachelor of Science (Maritime Studies)en_US
dc.contributor.supervisor2A/P Thai Van Vinhen_US
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Appears in Collections:CEE Student Reports (FYP/IA/PA/PI)
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