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Title: Development of a framework for TQM : a case study on a ready mixed concrete manufacturer
Authors: Lee, Yao Chiang
Loh, Philip Chee Hoe
Yang, Patrick Eng Tsin
Keywords: DRNTU::Business::Management::Total quality management
Issue Date: 1998
Abstract: Total Quality Management (TQM) is a management philosophy and a quality process designed to prepare a company for challenges in a dynamic and competitive environment. The emerging importance in TQM has triggered various companies to rethink their approach towards achieving business excellence. The authors have developed a framework encompassing three critical success factors; customer focus, total participation and process improvement, which lead to TQM status. The framework is designed to facilitate a company in shaping its vision and strategies to sustain a competitive edge.
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Theses

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