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Title: Customer relationship management in the Singapore Police Force.
Authors: Ng, Evon Ee Fong.
Lee, Joanna Wan Sia.
Keywords: DRNTU::Business::Management
Issue Date: 2011
Abstract: As part of the Singapore Civil Service's PS 21 Movement, the Singapore Quality Award has been adopted as the overarching framework for organisational excellence in Singapore. The Singapore Police Force (SPF) was assessed against the framework and was awarded the prestigious Singapore Quality Award in July 2002. The award marks the Force as a world-class organization and has spurred the organization to continue to pursue service excellence in serving its customers. This development is congruent with a world-wide shift towards an increasing emphasis on the customer in public service organizations.
Description: 123 p.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Theses

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