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dc.contributor.authorKoh, Xiao Le.
dc.description.abstractPorts play an integral role in the transportation of goods. However, the emergence of global supply chains has changed the traditional role that ports undertake. Today, ports are entities embedded in supply chains and competitiveness of ports is dependent on the value they generate for the entire supply chain. As customers increasingly seek value from service providers for low price but yet high quality services, there is a pressing need to define service quality for the port sector. However, there has been limited research conducted for this sector, taking into account the integration of ports in the supply chains.en_US
dc.format.extent107 p.en_US
dc.rightsNanyang Technological University
dc.subjectDRNTU::Engineering::Maritime studies::Maritime management and businessen_US
dc.titlePort service quality in the supply chain management contexten_US
dc.typeFinal Year Project (FYP)en_US
dc.contributor.schoolSchool of Civil and Environmental Engineeringen_US
dc.description.degreeBachelor of Science (Maritime Studies)en_US
dc.contributor.supervisor2Thai Van Vinhen_US
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Appears in Collections:CEE Student Reports (FYP/IA/PA/PI)
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