Design factor identification for customized services

Abstract

This report proposed a product service system (PSS) design framework to identify design factors for developing customized products and services in the area of engineering design. The design factors are related to product and services by posting different types of “Wh-” questions. Functions are categorized to identify the design factors in different levels so that design considerations can be concluded. A product services system model is generated by relating the product and the services. Interaction between products and services lies on a PSS platform to form a product service system. Finally, the PSS system can be visualised in an ecosystem that involved more parties.