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Title: Total quality management implementation at Knowledge Inc. - a practical example.
Authors: Chan, Hian Hwee.
Ho, Hock Phang.
Schultz, Herman Alexander.
Keywords: DRNTU::Business
Issue Date: 1996
Abstract: The shipmanagement industry has gained much credibility since its inception just thirty years ago. However, certain events in recent years have affected the industry. This had led some shipmanagers to consider the idea of implementing Total Quality Management within their organisations.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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