Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/52855
Title: Critical success factors of total quality management in Singapore.
Authors: Julia Jemangin.
Low, Wai Kit.
Chin, Lee Kian.
Keywords: DRNTU::Business::Operations management
Issue Date: 1996
Abstract: Total quality management (TQM) is touted as one of the ways to either revitalize troubled businesses or to get ahead of the competition. The results that businesses have obtained from implementing TQM are impressive. However, TQM also has its share of spectacular failures. From this, we gather that the success of implementing TQM initiatives depends very much on how these initiatives suit an organization and its environment.
URI: http://hdl.handle.net/10356/52855
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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