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Title: Achieving competitive advantage through service quality at Singapore general hospital.
Authors: Asha Germurkh Aswani
Rosnani Bte Abdullah Konali
Tan, Lip Ying
Keywords: DRNTU::Business::General
Issue Date: 1994
Abstract: With an increase in the aging population of Singapore, health care services need to be in line with the increase in the number of patients seeking medical treatment. This fact motivated the authors to study the hospital industry and narrow down the scope of study to the Singapore General Hospital (SGH). The purpose of the project is to study the elements of service quality at hospitals and focus on waiting time as the main cause of the overall decline in service quality at hospitals, namely SGH.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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