Kettling volunteer management system

Abstract

The purposes of this report are to analyse and improve The Salvation Army (TSA) current business process by designing and building an online system to manage TSA volunteers. Specific objectives were to identify key problems in their existing business process and its legacy system, Kettling Volunteer Scheduling System (KVSS), and offer a solution which is to design and build Kettling Volunteer Management System (KVMS) to address those problems and limitations.

The main problem with existing KVSS are its inabilities to reach out to the volunteers via social media and its imposition on TSA staffs to manually schedule its volunteers for the Christmas Red Kettling Event. These problems highlighted by the TSA were then translated into business requirements and key functions of the new KVMS system.

The report also captures the detailed design specifications of the KVMS and the several project management plans required to ensure KVMS can be successfully deployed on time, within scope and below budget. After the completion of KVMS development, a myriad of software tests were also conducted to ensure that KVMS meets all business requirements from TSA and solves all the identified problems. Besides the KVMS itself, three additional instructional manuals along with the other relevant documents were also delivered to TSA to soften the learning curve.

Upon successful implementation of the KVMS on 14 March 2014, TSA formally accepts the KVMS and has signed off the final acceptance form. The project team was also presented with testimonials from the TSA as a token of appreciation. More importantly, the project is completed on time, within scope and below cost.