Please use this identifier to cite or link to this item:
https://hdl.handle.net/10356/57630| Title: | To investigate the service level in the specialist outpatient clinic of the Singapore General Hospital by the application of the servqual model | Authors: | Foo Chyi Yiao, Leung Wing Chung Autony, Tong Wai Kan | Keywords: | DRNTU::Business::Marketing::Customer services | Issue Date: | 1997 | Abstract: | Seventeen item questionnaires were administered to 203 patients to investigate expectation and perception levels of the quality of service offered by the Specialist Outpatient Clinic in the Singapore General Hospital. | Description: | 92 p. | URI: | http://hdl.handle.net/10356/57630 | Schools: | Nanyang Business School | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
| Appears in Collections: | NBS Student Reports (FYP/IA/PA/PI) |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| NBS FYP 1997_175.pdf Restricted Access | 7.41 MB | Adobe PDF | View/Open |
Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.