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Title: Study of bank branch service efficiency in Singapore using data envelopment analysis
Authors: Goh Puay Shih Merrilyn, Koh Yuet Li Wendy, Lai Wai Min Victoria
Keywords: DRNTU::Business
Issue Date: 1997
Abstract: The Data Envelopment Analysis (DEA) model has been widely used in United States and many other European countries in evaluating bank branch service efficiency. The use of DEA allows large cost savings as shown in one case where about US$6m of savings was released. Thus, the objective of this research is to introduce this method to the banking industry in Singapore and to show them the potential of DEA.
Description: 80 p.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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