Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/57693
Title: Quality management in banks : an ISO implementation model
Authors: Hoe Mei Leng, Ngim Ee Leng, Tan Tian Joo
Keywords: DRNTU::Business::Management::Total quality management
Issue Date: 1997
Abstract: The purpose of this report is to study the importance of the level of quality in banks operating in Singapore. The study examines the extent to which the banks in Singapore are moving towards attaining ISO 9002 certification.
Description: 187 p.
URI: http://hdl.handle.net/10356/57693
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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