Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/57802
Title: A comparative study on the service quality of Singapore and non-Singapore banks
Authors: Awe Wan Peng
Chia Pei Jet
Goh Chee Hui
Keywords: DRNTU::Business::Marketing::Customer services
Issue Date: 1997
Abstract: The main objective of our study is to compare the service quality of Singapore and non-Singapore banks in their country of domicile with the use of the SERVQUAL model. This was achieved by sampling NTU academics who had studied and/or worked abroad and who were Singaporeans
Description: 94 p.
URI: http://hdl.handle.net/10356/57802
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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