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|Title:||A comparative study on the service quality of Singapore and non-Singapore banks||Authors:||Awe Wan Peng
Chia Pei Jet
Goh Chee Hui
|Keywords:||DRNTU::Business::Marketing::Customer services||Issue Date:||1997||Abstract:||The main objective of our study is to compare the service quality of Singapore and non-Singapore banks in their country of domicile with the use of the SERVQUAL model. This was achieved by sampling NTU academics who had studied and/or worked abroad and who were Singaporeans||Description:||94 p.||URI:||http://hdl.handle.net/10356/57802||Rights:||Nanyang Technological University||Fulltext Permission:||restricted||Fulltext Availability:||With Fulltext|
|Appears in Collections:||NBS Student Reports (FYP/IA/PA/PI)|
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