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https://hdl.handle.net/10356/57802| Title: | A comparative study on the service quality of Singapore and non-Singapore banks | Authors: | Awe Wan Peng Chia Pei Jet Goh Chee Hui |
Keywords: | DRNTU::Business::Marketing::Customer services | Issue Date: | 1997 | Abstract: | The main objective of our study is to compare the service quality of Singapore and non-Singapore banks in their country of domicile with the use of the SERVQUAL model. This was achieved by sampling NTU academics who had studied and/or worked abroad and who were Singaporeans | Description: | 94 p. | URI: | http://hdl.handle.net/10356/57802 | Schools: | Nanyang Business School | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
| Appears in Collections: | NBS Student Reports (FYP/IA/PA/PI) |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| NBS FYP 1997_33.pdf Restricted Access | 9.43 MB | Adobe PDF | View/Open |
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