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https://hdl.handle.net/10356/57806| Title: | Development of critical management indicators for Singapore Heart Centre | Authors: | Lim Fang Fang, Lim Kian Li, Ong Suat Ling Sharon | Keywords: | DRNTU::Business | Issue Date: | 1997 | Abstract: | This study analyses the experiences of patients at the Singapore Heart Centre (SHC) to see if there exist any gaps between their expectations and perceptions of the quality of the service offered. The selected clinics are the SHC's Clinic A and B. | Description: | 169 p. | URI: | http://hdl.handle.net/10356/57806 | Schools: | Nanyang Business School | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
| Appears in Collections: | NBS Student Reports (FYP/IA/PA/PI) |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| NBS FYP 1997_333.pdf Restricted Access | 15.11 MB | Adobe PDF | View/Open |
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