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https://hdl.handle.net/10356/57875| Title: | Service quality of deluxe hotels in Singapore | Authors: | Ng Peggy, Yuan Mei Kee, Ng Ling Ling | Keywords: | DRNTU::Business::Marketing::Customer services | Issue Date: | 1997 | Abstract: | The main thrust of this research is to create greater awareness among hoteliers as to what the key aspects of service quality are and in the order of importance as perceived by guests. | Description: | 112 p. | URI: | http://hdl.handle.net/10356/57875 | Schools: | Nanyang Business School | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
| Appears in Collections: | NBS Student Reports (FYP/IA/PA/PI) |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| NBS FYP 1997_396.pdf Restricted Access | 10.69 MB | Adobe PDF | View/Open |
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