Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/59708
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dc.contributor.authorNeo, Hwee Koon
dc.contributor.authorTan, Hwee Hwee
dc.contributor.authorWong, Fui Sze
dc.date.accessioned2014-05-12T06:26:47Z
dc.date.available2014-05-12T06:26:47Z
dc.date.copyright1995en_US
dc.date.issued1995
dc.identifier.urihttp://hdl.handle.net/10356/59708
dc.description.abstractMaking the best out of your current customers has become a common focus for many firms operating in the product or service industries. 2 strategies (defensive) that can be applied by these firms are the cultivation of customer satisfaction by stepping up service quality, or, the building of barriers that would enhance the probability of return patronage.en_US
dc.format.extent90 p.en_US
dc.language.isoenen_US
dc.rightsNanyang Technological University
dc.subjectDRNTU::Businessen_US
dc.titleThe erection of switching barriers in the express package delivery industryen_US
dc.typeFinal Year Project (FYP)en_US
dc.contributor.schoolNanyang Business Schoolen_US
dc.description.degreeBUSINESSen_US
dc.contributor.supervisor2Lee Boon Kengen_US
item.grantfulltextrestricted-
item.fulltextWith Fulltext-
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)
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