Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/60120
Title: Towards quality thinking- total quality management
Authors: Yih Wen, Chan
Ling Ling, Chua
Ka-Foong, Chui
Keywords: DRNTU::Business
Issue Date: 1994
Abstract: Quality is free. It's not a gift, but it is free. What costs money are the unquality things--- all the actions that involve not doing jobs right the first time. -----------Philip B. Crosby
URI: http://hdl.handle.net/10356/60120
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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