Please use this identifier to cite or link to this item:
Title: Fighting to keep the fire going: examining the relationship between public service motivation and burnout in singaporean public servants
Authors: Tan, Mavis
Keywords: DRNTU::Social sciences
Issue Date: 2017
Abstract: Public Service Motivation (PSM), an important resource of motivation in the public service, may lead to high turnover rates if left unmanaged, despite the need to retain passionate individuals. This paper thus examines if a relationship exists between PSM and burnout, specifically in Singapore’s public service, and if so, whether it is negative or positive, and if there are mediating or moderating effects from demographic and other motivation factors. Using surveys and follow-up interviews with individual public servants, this paper found that PSM is generally negatively correlated with burnout. Singapore public service employees also generally have high PSM but have either high or low burnout. These groups’ PSM and burnout are moderated by different demographic factors, and mediated by the perceived unsupportiveness of their environment. The paper recommends how to better manage the environment around public servants to reduce burnout levels and thus better utilize PSM as an invaluable resource.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:HSS Student Reports (FYP/IA/PA/PI)

Files in This Item:
File Description SizeFormat 
HA4099_HAa45 (PPGA FYP).pdf
  Restricted Access
Full paper, sans interview transcripts1.08 MBAdobe PDFView/Open

Page view(s) 50

Updated on Nov 24, 2020

Download(s) 50

Updated on Nov 24, 2020

Google ScholarTM


Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.