Please use this identifier to cite or link to this item:
https://hdl.handle.net/10356/7193
Title: | Challenges of a New Zealand information communication technology company in the call center business. | Authors: | Chua, Bee Luan. Lim, Chooi Hoe. Ng, Ginny Tuan. Yeo, Khee Teck. |
Keywords: | DRNTU::Business::Industries and labor | Issue Date: | 2004 | Abstract: | Analysis of New Zealand’s competitive environment in the call center business using Porter’s (1980) Five Forces. Identification of the critical success factors and challenges of this industry through qualitative studies, literature reviews and interviews. | URI: | http://hdl.handle.net/10356/7193 | Schools: | Nanyang Business School | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
Appears in Collections: | NBS Theses |
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NBS-THESES_153.pdf Restricted Access | 1.04 MB | Adobe PDF | View/Open |
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