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Title: Challenges of a New Zealand information communication technology company in the call center business.
Authors: Chua, Bee Luan.
Lim, Chooi Hoe.
Ng, Ginny Tuan.
Yeo, Khee Teck.
Keywords: DRNTU::Business::Industries and labor
Issue Date: 2004
Abstract: Analysis of New Zealand’s competitive environment in the call center business using Porter’s (1980) Five Forces. Identification of the critical success factors and challenges of this industry through qualitative studies, literature reviews and interviews.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Theses

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