Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/7538
Title: Measuring the quality of online professional service : the case of education and training.
Authors: Lu, Ai Ai.
Keywords: DRNTU::Business::General::Social aspects
Issue Date: 2001
Abstract: This research uses the SERVQUAL model, a well-validated survey instrument widely used to measure service quality in marketing research.
URI: http://hdl.handle.net/10356/7538
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Theses

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