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Title: Measuring service quality performance in the hospitality industry.
Authors: Tan, Maurice Mak Koon.
Keywords: DRNTU::Business::Industries and labor
Issue Date: 2000
Abstract: This research is to measure the quality of service for hotels in Singapore. The instrument used is the SERVQUAL model advocated by Zeithamal et. al. (1986). This SERVQUAL model has been widely tested in service performance measurement in many industries.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Theses

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