Please use this identifier to cite or link to this item:
https://hdl.handle.net/10356/7704| Title: | Measuring service quality performance in the hospitality industry. | Authors: | Tan, Maurice Mak Koon. | Keywords: | DRNTU::Business::Industries and labor | Issue Date: | 2000 | Abstract: | This research is to measure the quality of service for hotels in Singapore. The instrument used is the SERVQUAL model advocated by Zeithamal et. al. (1986). This SERVQUAL model has been widely tested in service performance measurement in many industries. | URI: | http://hdl.handle.net/10356/7704 | Schools: | Nanyang Business School | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
| Appears in Collections: | NBS Theses |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| NBS-THESES_613.pdf Restricted Access | 25.89 MB | Adobe PDF | View/Open |
Page view(s) 50
655
Updated on May 7, 2025
Download(s)
5
Updated on May 7, 2025
Google ScholarTM
Check
Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.