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Title: Study of indirect waiting time for a specialist outpatient clinic
Authors: Chia, Deon Mun Hin
Keywords: DRNTU::Engineering::Industrial engineering::Operations research
Issue Date: 2019
Abstract: This project investigated a Specialist Outpatient Clinic in a local hospital to improve the situation of lengthy indirect waiting time for patients. Simulation modelling with Python backed by statistical analysis of the data collected in 2016 serves as the basis of this study. Upon validation of the model, modifications were made to appreciate the effects of extending the clinic’s operating hours. With the model, it was found that the clinic should schedule a maximum of three days of overtime weekly on days where it is more likely for more patients to make an appointment. Alternatively, it is also feasible for the clinic to operate for half a day on Saturdays (with and without regular overtime) to reduce patient’s indirect waiting time.
Schools: School of Mechanical and Aerospace Engineering 
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:MAE Student Reports (FYP/IA/PA/PI)

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