Please use this identifier to cite or link to this item:
Title: Dear Sir/Madam : a study of politeness, formality and directness in Singaporean business emails
Authors: Tan, Vel Wen Hui
Keywords: DRNTU::Humanities::Linguistics
Issue Date: 2019
Abstract: Request emails are believed to be crucial in facilitating business functions and have been the key type of emails studied by researchers as a result. While there have been studies on request emails from people of different nationalities, there has been no particular study analysing request emails from Singaporeans. This study analysed request emails from 22 Singaporean working adults across three different power levels on their levels of politeness, formality and directness, to identify possible patterns within their emails and understand more about factors that they consider when writing emails. It has found that while certain results fit into what has been found in emails written by other nationalities, such as how the number of high and low-level imposition requests found in emails can be affected by the power level of recipients, there are other patterns found in Singaporean emails that do not align with patterns found in emails by other nationalities. There is a need to delve deeper into factors that influence the choices Singaporeans make in writing emails so as to have a broader view of the patterns found, as reasons that were not considered in other literature were significantly cited in the survey ran by this study.
Schools: School of Humanities 
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:SoH Student Reports (FYP/IA/PA/PI)

Files in This Item:
File Description SizeFormat 
FYP-Tan Wen Hui Vel-U1430868J_Repository.pdf
  Restricted Access
FYP Report1.32 MBAdobe PDFView/Open

Page view(s)

Updated on Jun 25, 2024

Download(s) 50

Updated on Jun 25, 2024

Google ScholarTM


Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.