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Title: Knowledge sharing in communities of practice : examining usefulness of knowledge from discussion forums versus repositories
Authors: Boh, Wai Fong
Keywords: DRNTU::Business::Information technology
Issue Date: 2014
Source: Boh, W. F. (2014). Knowledge sharing in communities of practice : examining usefulness of knowledge from discussion forums versus repositories. ACM SIGMIS Database, 45(2), 8-31.
Series/Report no.: ACM SIGMIS Database
Abstract: With the prevalent use of virtual Communities of Practice (CoPs) in organizations to link networks of individuals located in disparate geographical areas, information communication technologies (ICTs) take on a crucial role in supporting CoPs. In this paper, I examine the role that ICTs play in supporting knowledge sharing in virtual CoPs. In particular, I examine the use of two key types of ICTs -- knowledge repositories and online discussion forums. Based on the perceived cost of using these two types of ICTs, I theorize about how various factors would differ in their influence on knowledge sourcing from knowledge repositories and from online discussion forums. Two event-driven surveys were conducted with members of a CoP in a consulting firm to test the hypotheses. The surveys were conducted when CoP members downloaded documents from the knowledge repository and when CoP members posted inquiries and received responses in an online discussion forum. The results of the event-driven surveys partially support the hypotheses and show the importance of understanding the perceived costs of using the ICT to support knowledge reuse when we study knowledge sharing in virtual CoPs and in other settings that depend significantly on technological tools for knowledge sharing.
ISSN: 0095-0033
DOI: 10.1145/2621906.2621908
Schools: Nanyang Business School 
Rights: © 2014 ACM. This is the author created version of a work that has been peer reviewed and accepted for publication by ACM SIGMIS Database, ACM. It incorporates referee’s comments but changes resulting from the publishing process, such as copyediting, structural formatting, may not be reflected in this document. The published version is available at: [].
Fulltext Permission: open
Fulltext Availability: With Fulltext
Appears in Collections:NBS Journal Articles

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