Please use this identifier to cite or link to this item:
https://hdl.handle.net/10356/8338| Title: | Comparison of service quality between a small bank and a large bank | Authors: | Chai, Cherry Ching Chen Lim, Fung Fung Singh, Rajpal |
Keywords: | DRNTU::Business::Accounting::Banks and banking | Issue Date: | 2002 | Abstract: | This project compares a small bank (Keppel TatLee) with a big bank (DBS) in terms of the quality of service provided. Various aspects of service quality were explored and taken into account when carrying out the comparison. | URI: | http://hdl.handle.net/10356/8338 | Schools: | Nanyang Business School | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
| Appears in Collections: | NBS Student Reports (FYP/IA/PA/PI) |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| NBS-REPORTS_1104.pdf Restricted Access | 440.15 kB | Adobe PDF | View/Open |
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