Please use this identifier to cite or link to this item:
|Title:||Comparison of service quality between a small bank and a large bank||Authors:||Chai, Cherry Ching Chen
Lim, Fung Fung
|Keywords:||DRNTU::Business::Accounting::Banks and banking||Issue Date:||2002||Abstract:||This project compares a small bank (Keppel TatLee) with a big bank (DBS) in terms of the quality of service provided. Various aspects of service quality were explored and taken into account when carrying out the comparison.||URI:||http://hdl.handle.net/10356/8338||Rights:||Nanyang Technological University||Fulltext Permission:||restricted||Fulltext Availability:||With Fulltext|
|Appears in Collections:||NBS Student Reports (FYP/IA/PA/PI)|
Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.