Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/8338
Title: Comparison of service quality between a small bank and a large bank
Authors: Chai, Cherry Ching Chen
Lim, Fung Fung
Singh, Rajpal
Keywords: DRNTU::Business::Accounting::Banks and banking
Issue Date: 2002
Abstract: This project compares a small bank (Keppel TatLee) with a big bank (DBS) in terms of the quality of service provided. Various aspects of service quality were explored and taken into account when carrying out the comparison.
URI: http://hdl.handle.net/10356/8338
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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