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Title: Interactions among factors influencing knowledge management in public-sector organizations: A resource-based view
Authors: Kankanhalli, A.
Pee, Loo Geok
Keywords: Knowledge Management Capability
Organizational Effectiveness
Issue Date: 2015
Source: Pee, L., & Kankanhalli, A. (2016). Interactions among factors influencing knowledge management in public-sector organizations: A resource-based view. Government Information Quarterly, 33(1), 188-199.
Series/Report no.: Government Information Quarterly
Abstract: In public administration, knowledge management (KM) is increasingly advocated for improving novelty and agility in policy development and service delivery. This study identifies factors influencing KM, theorizes their interaction effects based on the resource-based view, and assesses the impact of KM on organizational effectiveness. Physical resources invested specifically to promote KM (e.g., KM technology) are hypothesized to interact with organizational and human resources to influence public organizations' KM capability in capturing, sharing, applying, and creating knowledge. Data collected from 101 public organizations indicate that senior management championship, social capital, and employees' job expertise enhance the effectiveness of physical KM resources while organizational structure has a suppressing effect. Among them, senior management championship has the strongest enhancing effect. The findings also support the general expectation that developing a strong KM capability improves organizational effectiveness. Clarifying the interaction effects has important implications for the theoretical understanding of KM in public administration, while providing empirical evidence for the performance impact of KM informs public management.
ISSN: 0740-624X
DOI: 10.1016/j.giq.2015.06.002
Schools: Wee Kim Wee School of Communication and Information 
Rights: © 2015 Elsevier Inc. This is the author created version of a work that has been peer reviewed and accepted for publication by Government Information Quarterly, Elsevier Inc. It incorporates referee’s comments but changes resulting from the publishing process, such as copyediting, structural formatting, may not be reflected in this document. The published version is available at: [].
Fulltext Permission: open
Fulltext Availability: With Fulltext
Appears in Collections:WKWSCI Journal Articles

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