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Title: Analysis of customer satisfaction with traditional, electronic and Internet banking.
Authors: Goh, Flora Pei Yin.
Lin, Qing Hua.
Ong, Ai Ling.
Keywords: DRNTU::Business::Finance::Electronic banking
Issue Date: 2002
Abstract: The main objective of this research is to analyze the level of customer satisfaction with the three forms of banking, namely Traditional, Electronic and Internet, and to access if the satisfaction of the service attributes can be used to explain the satisfaction of the services.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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