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Title: A study on Singapore's Internet banking users using the SERVQUAL research model and the technology acceptance model.
Authors: Cheong, Dean Beng Sheng.
Tan, Janine Jia Min.
Liswanty, Betty.
Keywords: DRNTU::Business::Finance::Electronic banking
Issue Date: 2002
Abstract: This study aims to give us an insight of the underlying factors that affect post-adoption intentions to use Internet Banking services (includes continued usage, increased usage and spreading positive word-of-mouth) through two validated models - Perceived SERVQUAL and the Technology Acceptance Model (TAM).
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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